Generally, Norton software scans every file stored on your computer and takes automated actions when a file is detected to be infected. Due to this, some file also comes under the effect despite the fact that they are important for other works. Even if you want to keep the file, the software either will remove it automatically or keeps you sending warnings.
Considering the reference of a file that you downloaded for some office work but the for the sake of protecting other data, the Norton setup on your system is passing out alerts. To stop receiving such warnings, Norton gives you the ease to take out the files and folders that you do not want to scan. You can also make these settings if your Norton setup is responding incorrectly to a file that you have downloaded and is warning it to remove the file.
However, it is suggested to review the file or folder completely to be certain that the application is safe. Next, you need to do is to exclude the files or folders from being scanned by this process.
How to exclude files or folders from scan
- Launch Norton on the screen
- Go to Settings and then click Antivirus
- On the Scan and Risks tab given near the options to Exclude from Auto-Protect, SONAR and Download Intelligence Detection
- Hit the Configure button
- As the Real Time Exclusions window opens, click Add Files or Add Folders
- In the Add Item section, search for the file or folder you want to exclude, and click OK
- Click Apply > OK
In case you fail to perform any of the steps, visit Norton.com/setup and check if your subscription is update and the product is licensed. prior to submitting a false positive, verify that the Norton setup has the most recent definition updates.